Return Policy

RETURNS POLICY

Cancellations

You may cancel or amend the order by sending an email to returns@bgreenhealthfoods.co.uk. An order can only be amended or cancelled if it has not been dispatched. An email confirming the cancellation will be sent within 24 working hours and a full refund issued to the credit / debit card used. You will not be charged any fee to cancel an order that has not been dispatched.

However if the order has been dispatched, then you may wish to return the items. For all returns, you will need to send an email requesting cancellation to returns@bgreenhealthfoods.co.uk within 7 days of receipt for a full refund. (see Returns Policy below).

Returns

We operate a “no quibble” returns policy, but we do request that wherever possible all orders are returned to us within 7 days of receipt if deemed unsuitable. It is your responsibility to return items to us; we recommend recorded delivery or Royal Mail Guaranteed. We cannot be held responsible for loss or damage to goods whilst they are being returned.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

If the product returned is not in fully resalable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order and we’ll pay the return shipping costs. Items should be returned in their original product packaging.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

If a package is returned to us due to non-collection by you or returned due to an incorrect/incomplete address or refused at delivery, you will be refunded for the total amount of the order, less shipping.

Items that are not Returnable or Exchangeable

  • Any item that is not returned within 14 days of shipment.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Cosmetics products and items of clothing

Instructions for Returning Goods

For all returns, you will need to send an email requesting authorisation to returns@bgreenhealthfoods.co.uk within 7 days of receipt for a full refund.

Include the delivery note or a copy of your email invoice with the goods. Please send the goods in appropriate packaging.

Make sure the items are properly packed to prevent damage in transit. (We cannot be held responsible for loss or damage to goods whilst they are being returned.)

A cover note clearly stating the Returns Authorisation Number and a brief description of the problem.

Return the package to;
B.Green
104-106 Ballards Lane
Finchley N3 2DN
UK

Once we receive the goods back and have inspected them, we will either refund your payment (using the same payment type you used to pay for your order) or replace the goods depending up on your request.